How can you place your order?

Via Internet, through the website www.lapiyama.com, following the established procedure.

Telephone, by calling +34 647 015 047.

To process your order, you must provide your personal data accepting the Privacy Policy included in this website unless you have already registered in a previous order.

The execution of the order is equivalent to full and complete acceptance of the prices, the description of the products on sale and the General Conditions of Sale, as well as any other specified in the order itself.

LAPIYAMA will inform the CLIENT, as soon as possible, of the lack of availability of the requested product.


How do we deliver it?

Delivery at home: through a courier service- LAPIYAMA uses MRW, in case the CLIENT has provided LAPIYAMA with a mobile phone number, that will receive an SMS, indicating the day and time it will be delivered out delivery If you have not provided any mobile phone, the carrier will appear at the address indicated by the CLIENT. In case of absence of the CLIENT at the indicated address, the carrier will leave a notice, indicating his phone number, so that the CLIENT can contact the carrier directly for delivery. The form of payment and the additional cost of delivery through this mechanism will be indicated on the website.


How can I pay?

The CLIENT can choose between the following payment methods:

  • With a bank card.
  • By Bank transfer.
  • On cash on delivery
  • Pay Pal


Is it safe card payment?

All the transactions made by bank card are totally safe since they are made in the platform that LAPIYAMA contracts with the bank BANCO SABADELL. LAPIYAMA at no time has access to the data of the CLIENT card. Through the payment gateway you can make the payment of your orders in a completely secure way (we use SSL protocol and only allow cards with 3D Secure). If you choose this form of payment, every time you want to pay for your purchases you will access the server of the bank and your data will travel encrypted. Nobody, except yourself, will visualize such data.



What is included in the price?

The prices will include the corresponding tax at each moment.

A fixed charge for packaging and shipping will be added to each order. The additional cost related to this concept will be indicated on the website.


What happens if I want to return the product? How much time do I have? Who covers the return costs?

The buyer will have 14 days from the day of the delivery of the order to change the purchased item for another item of the same price. If the price of the new item is lower than the previous item purchased, the CUSTOMER will have a gift voucher equivalent to the difference between one price and another that may be used within a period of three months from when the gift check was issued.

No refunds will be made in cash or by bank transfer or payments made by card.

The CLIENT will be responsible for all expenses incurred as a result of exercising the right of withdrawal, as well as any deterioration of the product.


Returns can be made to the following address Trva. Carlos Mackintosh, Nº 3 Esc. A, Puerta 5 Puerta del Mar Building | 29602 Marbella (Málaga) Spain.


What happens if I hesitate between one size and another?

In case of doubt, you can call us at +34 647 015 047 or you can send us an email to info@lapiyama.com and we will respond as soon as possible.

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